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Remote Start Specials!!!
Remote Start Specials!!!
  • phone Call Us: (513) 791-4663
  • Policy

    Cincinnati Home will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

     

    (“we” and “us”) is the operator of (https://www.cincinnatihometheaters.com) (“Website”). By placing an order
    through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

    1. General
    Subject to stock availability. We try to maintain accurate stock counts on our
    website but from time-to-time there may be a stock discrepancy and we will not
    be able to fulfill all your items at time of purchase. In this instance, we will
    fulfill the available products to you, and contact you about whether you would
    prefer to await restocking of the backordered item or if you would prefer for us
    to process a refund.

    2. Shipping Costs
    Shipping costs are calculated during checkout based on weight, dimensions and
    destination of the items in the order. Payment for shipping will be collected
    with the purchase.
    This price will be the final price for shipping cost to the customer.

    3. Returns
    3.1 Return Due To Change Of Mind
    Cincinnati Home Theaters will happily accept returns due to change of mind as
    long as a request to return is received by us within 11 days of receipt of item
    and are returned to us in original packaging, unused and in resellable
    condition.

    Return shipping will be paid at the customers expense and will be required to
    arrange their own shipping.
    Once returns are received and accepted, refunds will be processed to store
    credit for a future purchase. We will notify you once this has been completed
    through email.
    (Cincinnati Home Theaters) will refund the value of the goods returned but will
    NOT refund the value of any shipping paid.

    3.2 Warranty Returns
    Cincinnati Home Theaters will happily honor any valid warranty claims, provided
    a claim is submitted within 90 days of receipt of items.
    Customers will be required to pre-pay the return shipping, however we will
    reimburse you upon suc

    cessful warranty claim.
    Upon return receipt of items for warranty claim, you can expect Cincinnati Home
    Theaters to process your warranty claim within 7 days.
    Once warranty claim is confirmed, you will receive the choice of:
    (a) refund to your payment method
    (b) a refund in store credit
    (c) a replacement item sent to you (if stock is available)

    4. Delivery Terms
    4.1 Transit Time Domestically
    In general, domestic shipments are in transit for 2 – 7 days

    4.2 Transit time Internationally
    Generally, orders shipped internationally are in transit for 4 – 22 days. This
    varies greatly dependin

    g on the courier you have selected. We are able to offer
    a more specific estimate when you are choosing your courier at checkout.

    4.4 Change Of Delivery Address
    Orders placed before 03 PM – PDT (UTC-07) will be dispatched the same day,
    otherwise, within the next business day.
    Our warehouse operates on Monday – Friday during standard business hours, except
    on national holidays at which time the warehouse will be closed. In these
    instances, we take steps to ensure shipment delays will be kept to a minimum.

    4.4 Change Of Delivery Address
    For change of delivery ad

    dress requests, we are able to change the address at
    any time before the order has been dispatched.

    4.5 P.O. Box Shipping
    Cincinnati Home Theaters will ship to P.O. box addresses using postal services
    only. We are unable to offer couriers services to these locations.

    4.6 Military Address Shipping
    We are able to ship to military addresses using USPS. We are unable to offer
    this service using courier services.

    4.7 Items Out Of Stock

    If an item is out of stock, we will dispatch the in-stock items immediately and
    send the remaining items once they return to stock.

    4.8 Delivery Time Exceeded
    If delivery time has exceeded the forecasted time, please contact us so that we
    can conduct an investigation.

    5. Tracking Notifications
    Upon dispatch, customer

    6. Parcels Damaged In Transit

    If you find a parcel is damaged in-transit, if possible, please reject the
    parcel from the courier and get in touch with our customer service. If the
    parcel has been delivered without you being present, please contact customer
    service with next steps.

    7. Duties & Taxes
    7.1 Sales Tax
    Sales tax has already been applied to the price of the goods as displayed on the
    website

    7.2 Import Duties & Taxes
    Import duties and taxes for international shipments may be liable to be paid
    upon arrival in destination country. This varies by country, and Cincinnati Home
    Theaters encourage you to be aware of these potential costs before placing an
    order with us.
    If you refuse to to pay duties and taxes upon arrival at your destination
    country, the goods will be returned to Cincinnati Home Theaters at the customers
    expense, and the customer will receive a refund for the value of goods paid,
    minus the cost of the return shipping. The cost of the initial shipping will not
    be refunded.

    8. Cancellations
    If you change your mind before you have received your order, we are able to
    accept cancellations at any time before the order has been dispatched. If an
    order
    has already been dispatched, please refer to our refund policy.

    9. Insurance
    Parcels are insured for loss and damage up to the value as stated by the
    courier.

    9.1 Process for parcel damaged in-transit
    We will process a refund or replacement as soon as the courier has completed
    their investigation into the claim.

    9.2 Process for parcel lost in-transit
    We will process a refund or replacement as soon as the courier has conducted an
    investigation and deemed the parcel lost.

    10. Customer service
    For all customer service enquiries, please email us at
    sales@cincinnatihometheaters.net

    Shipping Policy Generated at Easyship.com [https://www.easyship.com]